FAQ

Frequently Asked Questions

Ordering

How do I place an order?
Browse our products, add what you like to your cart, and proceed to checkout. You will receive an email confirmation once your order is placed.

Can I change or cancel my order?
Contact us within 12 hours of ordering at info@steadfaststore.co.uk and we will do our best to amend or cancel before dispatch.

Shipping & Delivery

Where do you ship?
We ship across the UK and to many countries worldwide.

How long does delivery take?
Orders are processed within 1-3 business days. UK delivery typically takes 7-12 business days. International times vary by destination. You will receive tracking once your order ships.

How much is shipping?
Shipping costs are calculated at checkout based on your location. Keep an eye out for free shipping promotions.

Will I be charged customs or duties?
UK orders are not subject to additional customs charges. International orders may incur import duties set by your local customs authority, which are the responsibility of the customer.

Returns & Refunds

What is your return policy?
We offer a 30-day return window plus your statutory 14-day cancellation right. See our Refund Policy for full details.

How do I return an item?
Email us at shahriyarrahman1214@gmail.com with your order number and we will send return instructions.

Payments

What payment methods do you accept?
We accept all major credit and debit cards and other secure payment options shown at checkout.

Is my payment information safe?
Yes. All payments are processed through secure, encrypted, industry-standard gateways. We never store your card details.

Still Have Questions?

Email us any time at info@steadfaststore.co.uk and we will reply within 24-48 hours.