Refund policy

Returns, Refunds & Cancellation Policy

Cancellation Policy: 2-Day Right to Cancel.

You may cancel your order within 2 days of placing it. To request a cancellation, please contact us as soon as possible.

If you do not cancel your order within 2 days, we may not be able to cancel it, especially if it has already been processed or shipped.

 

Returns Policy

30-Day Return Window

We offer a 30-day return period from the date you receive your order.

To be eligible for a return, items must:

Be unused and in their original condition

Include all original packaging and accessories

Be accompanied by proof of purchase

How to Start a Return

To initiate a return, please email us with:

1) Your order number

2) The reason for the return

Please wait for our return instructions before sending any item back. Returns sent without prior authorization may not be accepted.

 

Refund Policy

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval status of your refund.

 

If approved:

Refunds will be issued to your original payment method

Processing typically takes 5–10 business days, depending on your payment provider

Faulty, Damaged, or Incorrect Items.

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue.

 

Depending on the situation, we will provide:

A free replacement, or A full refund

This is in accordance with your rights.

 

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked delivery service.

 

The quickest way to exchange an item is to:

Return the original item for a refund.

Place a new order for the desired item.

Non-Returnable Items

 

The following items cannot be returned.

Personalized or custom-made products.

Perishable goods.

Opened intimate or hygiene-related items.

 

Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact us:

Email: shahriyarrahman1214@gmail.com

We aim to respond within 24–48 hours.